Vintage items are one of a kind and can range in condition from either excellent condition or flawed. The latter will be communicated in the item description so, please be sure of your purchase as we do not refund vintage items.
However, you are welcome to exchange the item, within 7 days after receipt, for another item of the same value or more, alternatively, we can give store credit (valid for one month) which can be used in-store or online.
Refunds and exchanges must be communicated within 7 days after receipt of the product.
How do I return my item?
To return your product, send it to:
Vintage and the City, 287 Long Street, Cape Town, 8000
021422 56 46
The cost of returning your item will be for your account. Alternatively, if you are close to us you are welcome to pop into our store for an exchange.
How does an exchange or refund work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed – less the original postage charges, and within 2-3 days of the returned items reaching our offices.
What are the Terms & Conditions of a return?
Our Returns Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original labels attached. It must also be in the original packaging in which your order was delivered with the original labels attached.
Alternatively, place the items inside a clean plastic bag and seal securely.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
The following items we will unfortunately not accept returns on:
- Swimwear and Bodysuits
All orders shipped with Fast Way Couriers. All orders can take up to 3 business days to process, regardless of the shipping option selected at checkout.
We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Delivery Time Frames and Charges
Fastway operates Monday to Friday from 8 am to 5 pm.
Delivery costs are set at R80 for deliveries within South Africa only. For any deliveries outside South Africa, we will quote separately based on your location.
Delivery time frames are as follow:
- Central Cape Town and surrounds 2 to 3 working days
- National (all major cities) 3 to 4 working days
- Regional (all other areas) 4 to 5 working days
For international shipments, we will try our best to deliver between 5-6 working days provided there are no customs delays. All orders are delivered duties unpaid, and all import taxes, duties, and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer’s responsibility. For international destinations, please contact us and we will quote you separately for shipping. Unfortunately, we cannot deliver to P.O. Boxes.